The IT Request Form solution for SharePoint is developed for businesses; interested in optimising their IT request management process and gain better visibility into the status of the IT request. With the help of the IT Request Form Solution; companies are able to have a clearly defined process for auditing purposes as well as stay compliant with the corporate standards.
IT Request Form Solution for SharePoint
The Empower IT Solutions SharePoint support team provides quick and easy solutions for your day-to-day operational issues and answers end-user queries. We can also guide you through general how-to questions as your SharePoint environment grows and provide advice on maintaining a secure workspace.
With SharePoint as base, the solution can easily be tailored and configured to meet individual company objectives. The IT Request form solution is a web-based platform for easy interaction between company staff and IT administrators offering better visibility into the requests made, approvals provided and actions taken.
Examples: IT Request Form Solution for SharePoint
On-board New Staff – Employee on-boarding does not start on the day the employee joins an organisation but starts on the day the job offer is accepted. Companies need to set up workstations, phone systems, email and office accounts, procure software licenses based on the employee’s role in the company and ensure everything is up and working before the employee is due to join.
With the help of an IT Request Form Solution; managers can let the IT department know about the new staff joining date, details of the hardware and software items that is required and the date by which the request has to be completed. The request can be tracked within SharePoint; offering the requestor complete visibility into the status without having to constantly contact IT administrators. Additionally, the solution can be tailored to include specific workflows and approvals as per individual company standards.
Request New Hardware and/or Software – An employee’s request for a new hardware such as laptop, tablet or mobile device or software licenses such as CRM, Photoshop or ERP systems; needs to be accompanied by a manager approval. Tracking these request via emails and/or paper forms is extremely tedious and time consuming. With the help of the IT Request Form Solution; the IT teams can easily track if the request has been approved prior to allotting the requested hardware device or software license.
Request File/Application Access – File access restrictions are set by companies to safeguard critical data and infrastructure. As a result, a request for accessing a particular file server needs to be accompanied by manager approvals which can be cumbersome to manage solely via emails. The IT Request Form solution comes with configurable access and approval workflows making it easier for the IT administrators to action these types of requests.
Revoke Access to Exiting Employees – Similar to on-boarding; there is a checklist of tasks for the IT department when an employee exits the organisation. Their software licenses need to be freed, workstations and phone systems need to be changed and access to data needs to be revoked. These vital tasks need to be action with urgency to protect company data. The IT Request Form solution allows managers to track requests and ensure these requests are actioned on a priority basis.
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