Managed IT infrastructure

We secure your infrastructure, minimize operational disruptions and keep your network running.

Managed IT Infrastructure involves outsourcing the management and maintenance of an organization’s IT systems and infrastructure to a third-party provider, known as a Managed Services Provider (MSP). This arrangement allows businesses to focus on their core activities while ensuring their IT operations are efficiently managed by experts.

Key Components of Managed IT Infrastructure

Network Management: Involves monitoring and managing network resources to ensure reliability and performance. It includes tasks such as configuring routers and switches, managing bandwidth, and troubleshooting network issues.

Server Management: MSPs handle the administration of physical and virtual servers, ensuring they are up-to-date, secure, and running smoothly. This includes managing hardware, operating systems, and software applications.

Storage Management: Focuses on maintaining data storage systems, including regular backups, data recovery, and ensuring adequate storage capacity.

Security Management: Involves implementing and managing security measures such as firewalls, intrusion detection systems, and antivirus software to protect against cyber threats.

Cloud Management: MSPs manage cloud infrastructure, including services such as cloud storage, computing, and applications. This ensures that cloud environments are optimized for performance and cost-efficiency.

End-User Support: Provides technical support to employees, resolving issues with hardware, software, and network connectivity.

IT Strategy and Consulting: MSPs offer strategic planning services to align IT infrastructure with business goals, including technology upgrades, infrastructure scaling, and future proofing.

Whether your infrastructure is outsourced, in the cloud or on-site we have the processes, expertise and commitment to ensure the seamless management of your business operations.

Managed servers

There are generally three options with the deployment of your servers. Either on-site, as a private cloud or a public cloud. You also have the option of using hybrid cloud hosting of your servers. This is the preference for a lot of our clients, as they want to take advantage of security and cost-cutting at the same time. We will advise, and ultimately manage all your servers. No more worries about how each one of your servers will be kept afloat and running at maximum capacity.

Managed network

With a seamless end-to-end managed network service, Empower IT Solutions helps ensure that your networks are running smoothly and efficiently all year. We provide the best tools and skills around the clock to keep your business network requirements up-to-date. Once again, your options with the level of managed network services are vast, and tie in with a number of our other solutions in order to provide your business with comprehensive management of your infrastructure.

ITIL compliant

We use Information Technology Infrastructure Library (ITIL) components in all of our planning, implementation and measurement. From very specific service level agreements to escalation procedures, we have been ensuring that our clients are looked after from the beginning, through to the end of all our contractual agreements, all of which are under our clients’ terms.

Miami-Based Engineers

Our engineers are skilled, experienced and ready to go. Whether it be on-site or remote support, our engineers are more than qualified to support all the requirements of your infrastructure.

Monthly reports

Your business will receive a monthly update on all the consumption, activities, changes, and resolutions. This is so that all our work is completely transparent, and we determine how your usage can be altered if necessary, as the contract progresses. We give you peace of mind that your systems are secure.

Scheduled maintenance

Scheduled maintenance includes applying patches, performing health checks, checking error logs and doing a back-up restore test. In most cases, you receive a monthly or quarterly report which highlight any issues that were fixed or need immediate attention.

Benefits of Managed IT Infrastructure

Cost Efficiency: Reduces the need for in-house IT staff and capital expenditure on IT equipment. MSPs typically offer predictable monthly billing, making budgeting easier.

Expertise and Innovation: Access to a team of IT experts with up-to-date knowledge on the latest technologies and best practices. MSPs can also introduce innovative solutions to enhance business operations.

Improved Security: Enhanced protection against cyber threats through continuous monitoring and the implementation of advanced security measures.

Scalability: Easily scale IT resources up or down to match business needs without the need for significant capital investment.

Focus on Core Business: Frees up internal resources to focus on core business activities rather than IT maintenance and troubleshooting.

Enhanced Reliability: MSPs provide robust support and proactive maintenance, reducing downtime and ensuring higher availability of IT systems.

TTS (Team Tech Solutions) relieves your company of the worry. We become your IT team for a fraction of the cost and always have somebody available throughout the year to respond to your queries and manage your IT components.