How do we work?
We offer services on an Hourly Basis offering different price options per level according to the customer’s need or services on a Monthly Basis for Medium and High-Level plans.
- Hourly Services: Competitive prices and fast solutions provide you with more reliable performance and more predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.
- Monthly Plans: All-inclusive comprehensive managed services at a fixed-rate IT support program —including around-the-clock monitoring, preventative maintenance and proactive IT solutions—that ensures consistent uptime for your organization.
Hourly Support Plans
Basic LevelCovers Most Common Problems
- Diagnosing & Fixing- Apple and Windows PC’S.
- Repairs- Hardware, Virus & Malware.
- Installs and Troubleshooting- Printers, Scanners and others.
- PBX or Phones systems also we have our different options for PBX Learn more..
- Security Cameras System and Access Controllers Learn more..
- Network Learn more..
- Office 365, Google and our Cloud technologies Learn more..
Medium LevelIncludes All Basic Level Features
- Servers Troubleshooting.
- Active Directory and DNS Roles.
- Microsoft SQL Servers Databases, Oracle or others.
- Microsoft Exchange Servers Repairs / New Implementations.
- Microsoft SharePoint Repairs / New Implementations.
- Virtualization- Citrix, VMware & Hyper-V.
- Data Recovery & High Availability.
High LevelCovers Basic and Medium Level Features
- SharePoint Server Customization & Repairing- On-site, Office 365 or Hybrid. We also develop more complex solutions on this technology Learn more…
Remote SuppotStarting from
- For Recurring Customers when remote troubleshooting is possible.
Our highly qualified technicians will solve any IT problems while providing knowledgeable advice and insight to our clients.
Monthly Support Plans
|Enviroment||Computers per Location (Apple, Windows or Linux)|
|Small||Up to 8 computers and up to 4 peripherals**|
|Medium||Between 8 and 20 computers and up to 10 peripherals**|
|Large||More than 20 computers and up to 50 peripherals**|
How does the Monthly Support Plan work?
Prices are based on location, quantity of computers, servers and roles. If a client has two or more offices and/or businesses in the same location, it is billed for one location. If a client has two or more offices and/or businesses in different locations, it is billed for the two or more locations.
Roles included in Pricing Per server are File Server, Active Directory & DNS. Estimate for additional Roles will require further examination. Contact Us Now for a Free Estimate.
What Does It Cover?
Our goal is not to fix your problem, our mission is to avoid it. Our team of experts respond to issues quickly. Using preemptive measures while covering all issues of the spectrum, from your servers and network infrastructure, your computers, workstations and mobile devices, to security and compliance, we provide end-to-end solutions for all of your technology needs.
- Support available 24/7
- On Site Service available when required.
- OS Reinstallation and configuration.
- Cleaning temporary system folders.
- Cleaning and optimization of the system registry.
- Cleaning of viruses, malware or other type of computer malfunctioning.
- Installation, configuration and administration of peripherals** (wireless access points, routers, switches, printers, scanners and others)
- Verification and completion of all Backups.
- Installation of all pending or new system updates.
- Installation of all software and driver updates.
- Internet Browser troubleshooting.
- Defragmentation of system hard drives.
- Renewal and configuration of security softwares, antiviruses and others.
- Other tasks not included at no additional cost can be available at our discretion.
Our experienced team will solve all of your IT problems, eradicating the need for an in-house IT department and consequently expanding your business’s budget exponential growth and focus on far more important pursuits.